Verif-Eye offers service verification

Verif-Eye, produced by 3rd Eye, which is part of Chattanooga, Tennessee-based Environmental Solutions Group (ESG) and Dover, Downers Grove, Illinois, now features expanded service verification and an asset optimization module to provide custom-tailored solutions for the full array of residential refuse collection vehicle body types.

In what ESG says is an industry first, this customer service technology collects complete service verification information in real time, such as bag and volume counts, time spent at each stop, service photos and video and documented exceptions, without the operator to take any action. For operators already facing tight deadlines, manually entering information or exiting the cab to document events, which was historically required by residential waste collection fleets, is time-consuming and may require drivers to enter active roadways necessitating additional safety measures.

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“At 3rd Eye, we understand the waste industry and realize how important it is to solve the common challenges our customers face,” ESG President Pat Carroll says. “We’ve been delighted with how our initial Verif-Eye offering has improved our customers’ lives and are excited to expand this suite of solutions to all forms of residential waste collection.”

Verif-Eye provides residential waste collection fleets with a single, consolidated record of each stop, complete with time- and date-stamped images of every event, service addresses and parcel matching. Verif-Eye also provides documentation to assist customer service representatives to address customer inquiries. Enabling representatives to see exactly what happened at each stop improves customer relationships and prevents unnecessary “go-backs,” helping to better optimize routes, drive revenue, ensure compliance, and provide real-time visibility from the comfort of a back-office, says ESG.

“Our team focused on expanding the powerful Verif-Eye module to include all methods of residential waste collection applications,” ESG Vice President of Digital Chris Lane says. “As trucks operate in the field using Verif-Eye, our team works in the background to review all services and identify common issues so our customers don’t have to, dramatically increasing productivity, efficiency, and most importantly, driver safety.”